FAQ's

A. At Filofax we would like to make your shopping experience as easy as possible. We have therefore made our returns policy very simple. If you are unhappy with any item you have purchased from Filofax, simply return it to us, at your expense, in its original condition with your Order Reference Number within 28 days of despatch and we will issue a refund for the price of the item.

This does not affect your statutory rights. We ask that you wrap the parcel carefully to prevent damage.
We recommend that you obtain proof of posting. Your refund will automatically be processed via the same method your payment was made, Please allow time for the credit to appear on your statement. Unfortunately items ordered from our website cannot currently be returned to the Filofax store.

PLEASE SEND YOUR RETURN TO:

FILOFAX AUSTRALIA - Returns
1 Chang Loop,
Croydon South, Victoria, 3136

A. The first two digits of our diary codes represent the year. For example, a Personal size Horizontal Year Planner for 2017 has a code of 17-68401 whereas the 2018 version of the same diary is 18-68401.

A. Filofax.com.au is a retail customer-facing channel. Any prospective customers who are VAT registered should contact their local distributor for service.

A. No, this service has now been discontinued.

A. Unfortunately, we do not send to PO addresses. Our couriers cannot obtain proof of delivery to PO addresses which means we are not insured should any orders go missing.

A. Mini: 35 sheets / Pocket Slim: 50 sheets / Pocket: 60 sheets / Personal Slim: 30 sheets / Personal Compact: 40 sheets / Personal: 90 sheets / A5 Compact: 50 sheets / A5 – 25mm mechanism: 90 sheets / A5 – 30mm mechanism: 105 sheets / A4: 90 sheets. Please note that these are approximate numbers.